garuda 999Privacy Policy

This page describes what we collect when you use garuda 999 and how we keep that data protected. We take your privacy seriously. Our policy is straightforward: we collect only what we need to operate our platform, verify your identity, process your payments, and comply with law. We do not sell your data to third parties. We do not share your personal information except where required by regulation or to process your transactions.

When you open an account on garuda 999, you provide your email, phone number, name, date of birth, and address. We use this information to verify your identity (KYC), process your deposits and withdrawals, and communicate with you about your account. Our servers may sit outside your jurisdiction, but your data is encrypted in transit and at rest. We use industry-standard security practices to protect against unauthorized access.

This policy applies to all users of garuda 999, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere. If you have questions about how we handle your data, contact our support team.

What data we collect on garuda 999

We collect personal information in several categories. Account data includes your email, phone number, full name, date of birth, and residential address. We require this information to create your account and verify your identity before your first withdrawal. We also collect your identity document (passport, national ID, or driver's license) and may request a selfie to confirm you match your document.

Behavioral data includes your login history, games played, bets placed, and account balance. We collect this to detect fraud, prevent money laundering, and improve our platform. We also collect your IP address and device information (browser type, operating system) for security and troubleshooting.

We do not collect your data for marketing purposes. We do not sell your email to third parties. We do not use your information to profile you for targeted advertising outside garuda 999.

How we use your data on garuda 999

We use your personal information for account verification, payment processing, and legal compliance. When you request a withdrawal, we review your account activity and payment method to prevent fraud. This review may take a few hours to a business day. We compare your withdrawal method to your deposit method to ensure consistency and traceability.

We use your data to comply with anti-money-laundering (AML) regulations and know-your-customer (KYC) requirements. We may share your information with regulatory authorities if required by law. We do not do this voluntarily — only when compelled by legal process.

We use your behavioral data to detect suspicious activity. If we notice unusual login patterns, rapid withdrawals, or other red flags, we may freeze your account temporarily and contact you to verify. This protects both you and our platform.

Third-party processors and data sharing

We work with third-party processors to operate garuda 999. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) receive your payment information to process deposits and withdrawals. These processors have their own privacy policies. We recommend reviewing them.

We may use cloud hosting providers to store your data. Our servers may be located outside your jurisdiction. However, your data remains encrypted and protected by the same security standards regardless of server location.

We do not share your personal information with marketing partners, data brokers, or advertisers. We do not sell your email or phone number. The only exceptions are: (1) payment processors who need your information to process transactions, (2) regulatory authorities who compel us by law, and (3) law enforcement if required by court order.

Your rights and our commitments on garuda 999

You have the right to access your personal data. You can view your account information, transaction history, and profile details by logging into garuda 999. You can update your email, phone number, or address in your account settings.

You have the right to request deletion of your account. If you close your account, we retain your data for seven years to comply with AML and tax regulations. After seven years, we delete your information. We cannot delete your data earlier because regulators require us to keep records for this period.

You have the right to data portability. If you request it, we can provide your account data in a standard format. You have the right to object to certain uses of your data. If you believe we are using your information unlawfully, contact our support team or your local data protection authority.

Cookies and tracking on garuda 999

We use cookies to keep you logged in and to remember your preferences. These are session cookies that expire when you close your browser. We do not use cookies to track you across other websites. We do not use third-party tracking pixels or analytics that follow you outside garuda 999.

Our mobile app does not use cookies. Instead, it uses local storage to keep you logged in. You can clear this data in your app settings.

Contact us about privacy

If you have questions about our privacy policy or how we handle your data, contact our support team via live chat or email. We respond to privacy inquiries within two business days. If you believe we have violated your privacy rights, you can file a complaint with your local data protection authority.

We update this privacy policy from time to time. We notify you of material changes by email or by posting a notice on garuda 999. Your continued use of our platform after changes means you accept the updated policy. Our services are available only where local law permits. We comply with the privacy laws of the jurisdictions where we operate.